Terms of Service

By booking an appointment, placing an order, creating a My JBC account or using our website or app, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use our services. If you book for someone else, such as a child, you accept these terms on their behalf.

• Accurate details — give us your correct name, email and phone number so we can confirm and remind you about appointments.
• Keep it secure — you are responsible for activity on your account and for keeping your password private. Tell us straight away if you think someone else has used it.
• Age — you must be at least 13 to create an account. Appointments for minors should be booked by a parent or guardian.
• Closing your account — [object Object]

• Confirmation — your appointment is confirmed once your deposit has been paid and you receive our confirmation email.
• Notice and availability — appointments must be booked at least 12 hours in advance and up to 90 days ahead, subject to availability.
• Prices and timing — prices and durations shown are for the service, size, length and add-ons you select. If what you need on the day differs from what was booked (for example a longer length or extra hair), the price and time may change, and we will tell you before we start.
• Location — the full address is included in your booking confirmation email.
• Our right to decline — we may decline or cancel a booking if it can’t be fulfilled safely or properly. If we cancel, we will refund your deposit in full or rebook you, as you prefer.

• Deposit — a 20% deposit is paid online through Stripe when you book. It reserves your time and is deducted from your total.
• Balance — the remaining balance is due at your appointment.
• Card payments — online payments are handled by Stripe; we never see or store your full card details.
• Refunds — whether a deposit is refunded when you cancel follows the cancellation policy in section 5. Approved refunds go back to your original payment method; your bank may take several business days to show them.

Please cancel or reschedule at least 24 hours before your appointment.

• Cancelling — use the cancel link in your confirmation email at least 24 hours before your appointment.
• Rescheduling — use the reschedule link in your confirmation email at least 24 hours before your appointment, subject to availability.
• Closer to the time — [object Object]

Please arrive on time. Significant lateness may require your appointment to be adjusted or rescheduled.

If you don’t arrive for your appointment and haven’t contacted us, it may be marked as a no-show, and your deposit is handled under the cancellation policy above.

Please arrive with your hair prepared according to the requirements shown for your selected service.

• Your health — tell us before we start about any scalp conditions, sensitivities, allergies or recent treatments. Let your braider know straight away if anything feels too tight or uncomfortable.
• Results — braiding results vary with hair type, condition and aftercare. Follow the aftercare guidance you are given, and contact us promptly if you have a concern about your style.
• Respect — we aim to provide a safe, welcoming space and may end an appointment if behaviour puts our team or other clients at risk.

• Earning — My JBC members earn 10 JBC Coins for each completed visit.
• Rewards — 50 JBC Coins unlock 50% off a future service.
• Referrals — new clients you refer get $25 off their first booking with your code, and you earn 10 bonus JBC Coins once their deposit is paid. You can’t use your own referral code.
• The fine print — JBC Coins and rewards have no cash value, can’t be transferred or sold, and are lost if your account is deleted. We may change or end the program, and will give notice where reasonable. We may remove coins or rewards gained through misuse.

Promo codes are subject to the conditions shown with them, such as expiry dates, eligible services and usage limits. Only one discount applies per booking (a promo code or a referral discount), codes have no cash value, and we may withdraw a code used in error or misused.

• Orders — orders are confirmed once payment is complete. Prices and availability may change, and we may cancel an order if an item is unavailable or priced in error, with a full refund.
• Pickup and shipping — you can choose pickup or, where offered, shipping to the address you provide. Shipping fees are shown at checkout.
• Problems with an order — [object Object]

Please use our website and app only for their intended purpose. You agree not to:

• Misuse bookings — make fake, duplicate or speculative bookings, or hold time you don’t intend to use.
• Interfere — attempt to access other people’s accounts or data, disrupt the service, or scrape, copy or reverse-engineer it.
• Post unlawful content — submit content that is false, abusive, infringing or unlawful.

The app is provided through Google Play and the Apple App Store, whose own terms also apply to your download. Apple and Google are not responsible for the app or our services.

Our website and app content, including photos of our work, text, logos and the JBC name, belongs to us or is used with permission, and may not be copied without our consent. We only share photos of you or your style with your permission.

When you leave a review or feedback, you allow us to display it on our website, app and social media. Reviews should be honest and about your own experience.

We provide our services with reasonable care and skill. Our website and app are provided “as is”, and we can’t promise they will always be available or error-free.

To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim relating to an appointment or order is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer protection law that can’t be excluded.

These terms are governed by the laws of the State of New Jersey, USA. If a dispute arises, please contact us first so we can try to resolve it informally.

We may update these terms from time to time. The version on this page applies to bookings and orders made after it is posted; the booking rules in effect when you booked apply to that appointment.