Privacy Policy

We collect information you give us, and a limited amount of technical information collected automatically.

• Account information — your name, email address and password when you create a My JBC account. If you choose “Continue with Apple” or “Continue with Google”, we receive your name and email address from that provider. Passwords are handled by Google Firebase Authentication; we never see or store them.
• Booking information — your name, email, phone number, the service, braider, add-ons, date and time you choose, and any notes you add.
• Optional details — your birthday (month and day only, for birthday messages and rewards), how you heard about us, your email marketing preference, and feedback or reviews you choose to leave.
• Payment information — deposits and shop purchases are processed by Stripe. Stripe collects your card details directly; we receive the payment status, amount and a payment reference, never your full card number.
• Shop orders — your contact details and, if you choose shipping, your shipping address.
• Rewards — your JBC Coins balance, rewards and referral codes, and the visits that earned them.
• Messages — what you send us through the contact form or by email.
• Technical information — IP address, browser and device type, pages visited, and cookies or similar storage needed to keep you signed in and the site working.

• To provide our services — to book, confirm, reschedule and cancel appointments, take deposits, fulfil shop orders and run your My JBC account.
• To communicate with you — booking confirmations, reminders, receipts, account emails and replies to your messages.
• Rewards and referrals — to track JBC Coins, apply rewards and credit referrals.
• Marketing — birthday, holiday and “we miss you” emails. You can opt out at any time using the link in the email or by contacting us.
• To improve and protect — to understand how the site is used, measure our advertising, prevent fraud and spam, and keep our services secure.
• Legal obligations — to keep business and tax records and respond to lawful requests.

We share information only with service providers that help us run JBC, and only what they need to do their job. They are not allowed to use it for their own purposes.

• Google Firebase — account sign-in and notifications.
• MongoDB Atlas — secure database hosting for bookings, accounts and orders.
• Vercel — website and server hosting.
• Stripe — payment processing.
• Resend — sending booking, account and marketing emails.
• Cloudinary and ImageKit — storing and delivering images.
• Google Calendar — scheduling appointments on our business calendar.
• Apple and Google — only if you choose to sign in with them.
• Ifyora — a booking partner platform; if you book through Ifyora, booking details are shared with it to complete your booking.
• Google Ads — measuring how our ads perform on the website (see Cookies below).

Your braider sees the booking details needed to serve you. We may also disclose information if required by law, to protect the rights and safety of our clients and team, or as part of a sale or transfer of the business.

The website uses essential cookies to keep you signed in to My JBC and to make booking work. We also use the Google Ads tag, which uses cookies to measure whether our ads lead to bookings and may be used to show you JBC ads on other sites.

You can opt out of personalised Google ads at adssettings.google.com, and you can block or delete cookies in your browser settings. The mobile app does not use advertising or tracking tools.

The app uses the same account and services as the website, and this policy applies to it in full. In addition:

• On your device — the app stores your sign-in session and some cached content (such as the service list) so it opens quickly. Signing out removes your session.
• Permissions — the app does not access your location, contacts, photos, camera or microphone.
• No ads or tracking — the app contains no advertising and does not track you across other apps or websites.

We keep your account information while your account is open. We keep booking, payment and order records for as long as needed to provide our services and to meet legal, tax and accounting requirements (generally up to 7 years), then delete them. Marketing preferences are kept until you change them.

You can ask us to delete your My JBC account and the personal information linked to it at any time:

1. Email support@jannybeautycare.com with the subject “Delete my JBC account”, from the email address on your account.
2. We may reply to confirm the request comes from you.
3. We delete your account, sign-in, profile, rewards and marketing data within 30 days and confirm by email.

Records we must keep by law, such as payment and tax records for past appointments and orders, are retained for the required period and then deleted. Unused JBC Coins and rewards are lost when an account is deleted.

Depending on where you live (including under the New Jersey Data Privacy Act), you may have the right to:

• Access — ask for a copy of the personal information we hold about you.
• Correct — fix information that is wrong. You can update most details yourself in My JBC.
• Delete — ask us to delete your information (see section 7).
• Opt out — of marketing emails, and of the use of your information for targeted advertising.

To make a request, email support@jannybeautycare.com. We will respond within 45 days and will not treat you differently for using these rights.

We use encrypted connections (HTTPS), trusted providers and access controls to protect your information, and only our team can see client details. No system is perfectly secure, so please keep your password private and let us know if you notice anything unusual.

Our website and app are not intended for children under 13, and we do not knowingly collect their personal information. Appointments for minors should be booked by a parent or guardian. If you believe a child has given us information, contact us and we will delete it.

We may update this policy as our services change. We will post the new version here with a new effective date, and for significant changes we will let account holders know by email.

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